> ## Documentation Index
> Fetch the complete documentation index at: https://docs.finosu.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Collections Overview

> Service active loans: automated outreach, payment events, and servicing lifecycle.

Use the collections API to service **active loans**: create and update loans,
report payment events, and stop servicing when a loan reaches a final state.
Collections works alongside origination but has its own lifecycle and its own
endpoints; see [Origination Overview](/api-reference/origination/overview) for
pre-funding application outreach.

## Collections vs. origination

* **Origination** handles applications before funding. Enroll with
  [Enroll an Application](/api-reference/endpoint/customers/origination-enrollment)
  and finish with [Close Origination](/api-reference/origination/close)
  (`FUNDED`, `WITHDRAWN`, or `REJECTED`).
* **Collections** handles loans after funding. Create them with the Loans API
  and finish with [Cancel Loan Servicing](/api-reference/endpoint/loans/cancel-servicing)
  using a [stop-servicing reason](/api-reference/endpoint/loans/stop-servicing-reasons)
  such as `PAID_OFF` or `BANKRUPTCY`.
* **Payment events are collections-only.** ACH returns and settlement confirms
  apply to serviced loans; origination applications have no payments.

[Customers](/api-reference/endpoint/customers/all), calls, texts, emails, and
scheduled calls are shared Core Resources used by both products.

## Start here

1. Obtain an API key for the company you will send records to. The key
   determines the company; a request cannot select another company by changing
   a body field.
2. Choose the [collections task type](/api-reference/endpoint/collections/task-types)
   for your setup.
3. Create loans individually with [Create Loan](/api-reference/endpoint/loans/create)
   or in bulk with [Batch Create Loans](/api-reference/endpoint/loans/batch), and
   keep them current with [Update Loan](/api-reference/endpoint/loans/update).
4. Report payment events as they happen:
   [Submit ACH Return](/api-reference/endpoint/ach-returns/create) for returned
   payments and [Confirm ACH Settlement](/api-reference/endpoint/ach-confirms/create)
   for settled ones (each also supports batch).
5. When a loan reaches a final state, stop outreach with
   [Cancel Loan Servicing](/api-reference/endpoint/loans/cancel-servicing) for a
   single loan or [Cancel Customer Servicing](/api-reference/endpoint/customers/cancel-servicing)
   for every loan a customer owns.


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