Cancel Loan Servicing
Cancel loan servicing and all associated scheduled payments and communications. Sets the loan’s servicing status to NOT_SERVICING and cancels all pending scheduled payments, calls, emails, and SMS.
Overview
This endpoint cancels servicing for a specific loan, stopping all automated communications and scheduled payments. Use this when a loan should no longer be actively serviced by the platform.What Gets Cancelled
When you call this endpoint, the following actions are taken:- Loan Status: Sets the loan’s servicing status to
NOT_SERVICING - Stop Reason: Records the reason for stopping servicing (defaults to
API_REQUEST) - Scheduled Payments: Cancels all pending scheduled payments for the loan
- Scheduled Calls: Cancels all pending scheduled calls
- Scheduled Emails: Cancels all pending scheduled emails
- Scheduled SMS: Cancels all pending scheduled SMS messages
- Call Schedules: Cancels all active loan call schedules
- Email Schedules: Cancels all active loan email schedules
- SMS Schedules: Cancels all active loan SMS schedules
Use Cases
- Customer has paid off their loan in full
- Loan has been sold to another servicer
- Customer filed for bankruptcy
- Fraud has been detected on the account
- Customer is deceased
- Customer is in the military (SCRA protection)
- Loan was created by mistake and needs to be removed from servicing
Stop Servicing Reasons
You can optionally provide a reason for stopping servicing. Valid values are:Request Body
The request body is optional. If not provided, the reason defaults toAPI_REQUEST.
Response
The response includes counts of all cancelled items:Error Responses
Authorizations
Path Parameters
External reference ID of the loan to cancel servicing for
Body
Optional reason for stopping servicing. Defaults to API_REQUEST if not specified.
Reason for stopping servicing. Defaults to API_REQUEST if not specified.
PAID_OFF, BANKRUPTCY, FRAUD_CLAIM, MILITARY, DECEASED, INCARCERATED, DEBT_MANAGEMENT_COMPANY, NO_LOGIN_2M, NO_PAYMENT_OR_PLAN_3M, NO_PLAN_PAYMENT_2M, NO_PAYMENT_OR_PLAN_4M, SOLD_OFF, MISTAKE, NO_VALID_COMMUNICATION_CHANNEL, DEBT_DISPUTE, COMPLAINT_TRIGGER, HISTORICAL_INELIGIBLE, DUPLICATE, REFUSES_TO_PAY, LMS_CLOSED, API_REQUEST "PAID_OFF"
Response
Loan servicing cancelled successfully
Loan external reference ID
New servicing status (NOT_SERVICING)
"NOT_SERVICING"
Reason for stopping servicing
"PAID_OFF"
Number of scheduled payments cancelled
3
Number of call schedules cancelled
1
Number of email schedules cancelled
1
Number of SMS schedules cancelled
1
Number of scheduled calls cancelled
5
Number of scheduled emails cancelled
2
Number of scheduled SMS cancelled
3