Finosu Concepts
At Finosu, we have three main concepts: customers, scheduled calls, and calls.Customers
Customers are the entities that you want to service. You can add customers via the API.Customers
Add customers via the API
Scheduled Calls
Scheduled calls represent calls that will be potentially executed or calls that have been executed by the system. The status designates which ones they are. You can create a series of scheduled calls for a customer, but the the system will handle the schedule time based on the type passed. A customer can only have one active call schedule at a time. If you generate a new schedule, it will deactivate any existing ones and activate the new schedule.Scheduled Calls
Generate scheduled calls.
Calls
Calls represent calls that have been executed. Each call includes a transcript, recording URL, and post-processing flags that indicate events and outcomes from the conversation (such as DNC requests, complaints, voicemail messages, etc.)Calls
Fetch calls via the API